FOR CLIENTS | Soclose

Public offer

for ordering, buying, selling, and delivering goods

1. General provisions

1.1. This contract is an official and public offer from the Seller to conclude a contract for the sale of Goods posted on the soclosestudio website (hereinafter referred to as the Website).

1.2. The Buyer's personal data is not provided to third parties, but is stored for the purpose of providing the service of selling goods presented on our website. The soclosestudio online store reserves the right to use this information for marketing purposes (analysis of sales data, customer segmentation, analysis of website traffic, advertising mailings to customers).

1.3. By confirming an order in the soclosestudio online store, the Buyer agrees to provide reliable and accurate information about themselves and their contact details.

1.4. By placing an order on the soclosestudio website, the Buyer agrees to these terms and conditions.

2. ACCEPTANCE AND PROCESSING OF ORDERS

2.1. Orders are accepted via the soclosestudio website, as well as by phone. The phone number is listed in the Contacts section and on Instagram, as indicated on the website.

2.2. If an order is placed via the website during business hours (Monday-Friday from 9:00 a.m. to 7:00 p.m.), a representative of the online store will confirm the order within one business day. If the order is placed outside of business hours, on weekends, or on holidays, a representative of the online store will contact the Buyer during the next business hours to confirm the availability of the product, payment terms, and delivery of the order.

2.3. An order is not considered complete if the Buyer has not received confirmation of their order via SMS and/or email in the form of a letter and/or receipt confirming the purchase.

3. DELIVERY AND PAYMENT

3.1 Terms of payment and delivery of goods to the Buyer

are regulated by the Delivery and Exchange section

3.2. In case of non-receipt of funds, the Online Store reserves the

right to cancel the Order.

4. QUALITY GUARANTEES AND RETURNS

4.1. We guarantee that all goods presented in the online store are new and correspond to the description posted on the website.

The warranty period for goods is 30 calendar days. If defects are found in the goods, the Buyer has the right to have the defects eliminated free of charge, to exchange the goods, or to receive a refund in accordance with the Law of Ukraine “On Protection of Consumer Rights.”

4.1. The Buyer has the right to refuse the goods after receiving them within 14 days. Return of goods of good quality is possible if their marketable appearance and consumer properties are preserved, as well as the document confirming the fact and conditions of purchase of the goods.

4.2. For more information on the conditions for returning goods, please refer to the Delivery and Exchange section.

5. Rights and obligations of the parties:

5.1. The Seller has the right to:

- terminate the contract in case of non-fulfillment of obligations by the Buyer (for example, lack of payment) or in case of absence of goods in stock, having previously notified the Buyer.

5.2. The Buyer is obliged to:

- pay for and receive the order in a timely manner under the terms of this contract.

5.3. The Buyer has the right to:

- place an order in the online store;

- place an order in the Instagram store specified on the website.

- place an order by phone specified on the website.

- conclude an electronic agreement;

- require the Seller to fulfill the terms of this Agreement.

- terminate this agreement at any time prior to the shipment of the goods by notifying the Seller in a convenient manner (by phone or email). In this case, the Seller shall refund the full amount within 5 business days, and the funds shall be returned to the same card from which the payment was made within 10 days.

6. Liability of the parties

6.1. The parties shall be liable for non-fulfillment or improper fulfillment of the terms of this Agreement in accordance with the procedure provided for in this Agreement and the current legislation of Ukraine.

6.2. The Seller shall not be liable for:

- changes in the appearance of the Goods made by the manufacturer;

- minor discrepancies in the color range of the Goods, which may differ from the original Goods solely due to different color rendering of monitors of personal computers, phones, tablets of certain models;

- the content and accuracy of the information provided by the Buyer when placing an order;

- delays and interruptions in the provision of Services (order processing and delivery of goods) that occur for reasons beyond its control;

- unlawful actions committed by the Buyer using this access to the Internet;

- for the transfer by the Buyer of their network identifiers - IP, MAC addresses, login and password to third parties;

6.3. The Buyer, using the Internet access provided to them, is solely responsible for any damage caused by their actions (personally, even if another person was using their login) to individuals or their property, legal entities, the state, or moral principles.

6.4. In the event of force majeure circumstances (military actions, natural disasters, terrorist acts, disruptions in the operation of transport or postal services, etc.), the parties shall be released from the performance of the terms of this agreement. In such a case, the terms of performance of obligations may be postponed for the duration of the force majeure. For the purposes of this agreement, force majeure circumstances are understood to be events of an extraordinary, unforeseeable nature that exclude or objectively prevent the performance of this agreement, the occurrence of which the Parties could not have foreseen or prevented by reasonable means. 6.5. The Parties shall be liable for non-performance or improper performance of the terms of this agreement in accordance with the provisions of the Law of Ukraine “On Protection of Consumer Rights” and other applicable regulations.

In the event of disputes, the Parties shall attempt to resolve them through negotiations. If no agreement can be reached, the dispute shall be resolved in court in accordance with the laws of Ukraine. In the event of a breach of obligations regarding payment or delivery of goods, the Party in breach shall compensate the other Party for losses in full.

7. Other terms and conditions

7.1. The buyer undertakes to carefully read this agreement. If they disagree with its terms and conditions, they undertake to immediately stop using the Website.

7.2. When quoting materials from the Website, including copyrighted works, a link to the Website is mandatory.

7.3. The soclosestudio online store reserves the right to unilaterally change the terms of this Agreement and make changes to this agreement, provided that it is published on the website in advance.

7.4. The online store reserves the right to expand and reduce the product range on the Site, regulate access to the purchase of any goods, and suspend or terminate the sale of any goods at its own discretion.

7.5. This Offer applies to individuals who make purchases for personal use. Separate terms and conditions may apply to legal entities under an individual agreement.

8. Term of the agreement

8.1. The electronic agreement is considered concluded from the moment the person who sent the proposal to conclude such an agreement receives a response accepting this proposal in accordance with the procedure established by part six of Article 11 of the Law of Ukraine “On Electronic Commerce.”

8.2. Before the end of the term, this Agreement may be terminated by mutual agreement of the parties before the actual delivery of the goods, by returning the funds.

8.3. The parties have the right to terminate this agreement unilaterally in case of failure by one of the parties to fulfill the terms of this Agreement and in cases provided for by the current legislation of Ukraine.

Online store soclosestudio

ФОП ТАРАСОВ СЕРГІЙ АНАТОЛІЙОВИЧ

ЄДРПОУ 3519306316

Legal address: Ukraine, Odessa region, Odessa district, city of Chornomorsk, Parusna Street, building 3A.

Management and support service phone number: +38(093)-702-63-69

Email for complaints, questions, and suggestions: soclosestudio13@ukr.net

Delivery

Orders are shipped via Nova Poshta throughout Ukraine and abroad.

Payment

We accept payments via the Portmone payment service to Ukrainian accounts (individual entrepreneur/bank card) in hryvnia (₴) or via IBAN.

To pay using bank details, you can call the management and support service at +38(093)-702-63-69, write to soclosestudio13@ukr.net, or contact us on Instagram @soclosestudio.

You can cancel your order and receive a full refund before the goods are shipped. The refund will be made to the same card used for payment within 10 business days.

Exchange

Exchange or return of goods and funds for them is possible within 14 days in accordance with the provisions of the Law of Ukraine “On Protection of Consumer Rights” and other applicable regulations.

When paying by card, the funds will be returned to the same card used to make the purchase within 10 days. Refunds will be made after the goods are returned and inspected.

To return a product, you must:

Fill out the “Return Request Form” (a link to this document is provided on this page);

Carefully pack the product in its original packaging with all accessories (products that come as a set must also be returned);

Contact our managers at +38(093)-702-63-69 to obtain the address for returning the goods.

Contact your nearest Nova Poshta branch and send the goods to us together with the completed return form.

Unfortunately, we will not be able to accept returns in some cases:

After 14 days from the date of receipt.

In the absence of a “Return Form” indicating the reason for the return.

In case of incomplete return: absence of the packaging in which the goods were delivered to you, tags, labels, etc.

If the goods have been used.

Last update: 09/16/2025

This Privacy Policy has been developed in accordance with Ukrainian legislation, in particular the Law of Ukraine “On the Protection of Personal Data,” “On Information,” and other regulatory acts. It defines the procedure for processing and protecting the personal data of users of the website https://www.soclosestudio.store/ (hereinafter referred to as the “Website”).

1. TERMS AND DEFINITIONS

1.1. Website — an Internet resource located at https://www.soclosestudio.store/ , owned by the online store soclosestudio and containing informational, textual, graphic, and other materials.

1.2. User — a natural person who has visited the Website, used its services, or purchased goods through it.

1.3. Account — a personal profile of the User created during registration, which allows the person to be identified.

1.4. Site Administration — authorized persons of soclosestudio responsible for maintaining and managing the Site, as well as processing Users' personal data.

1.5. Personal data — information that allows direct or indirect identification of the User.

1.6. Cookies — text files stored on the User's device to facilitate navigation and remember settings.

1.7. IP address — a unique number that identifies the User's device on the Internet.

2. DATA COLLECTION AND PROCESSING

2.1. By using the Website, you automatically consent to the processing of your personal information by the Website Administration for the provision of services, order processing, feedback, marketing purposes, etc.

2.2. Personal data that may be processed includes:

Full name

Contact phone number

Email address

Delivery address

IP address, cookie data, behavioral data on the website

2.3. soclosestudio may engage third parties (e.g., delivery services, payment systems) to process data solely for the purpose of fulfilling its obligations to the User.

2.4. Legal grounds for processing personal data

We process your personal data solely on the legal grounds specified in Article 6 of the Law of Ukraine “On the Protection of Personal Data”, namely:

- to fulfill a purchase and sale agreement;

-to fulfill the Seller's obligations under the law (in particular, tax and accounting);

-with your consent (for example, to receive marketing mailings);

-to protect the legitimate interests of the Seller or third parties.

2.5.Transfer of data to third parties

We may transfer your personal data only to certain categories of recipients:

-courier and postal services (Nova Poshta) — for delivery of orders;

-payment services (Portmone) — for processing payments;

-marketing or advertising services (Meta Ads, Google Ads) — only with your consent;

-government agencies — in cases provided for by applicable law.

All third parties are required to ensure an adequate level of protection of your personal data exclusively on legal grounds specified in Article 6 of the Law of Ukraine “On the Protection of Personal Data.”

3. PURPOSE OF DATA COLLECTION

soclosestudio collects and processes data for the following purposes:

Order processing and delivery

Identification and communication with the User

Provision of personalized service

Sending informational and marketing messages (only with consent)

Conducting analytics and improving website functionality

4. USE OF COOKIES

4.1. The website uses cookies for the following purposes:

Storing user settings

Improving interaction with the website

Analyzing traffic and behavior on the website

Measuring the effectiveness of content and marketing campaigns

4.2. You can disable cookies in your browser settings, but this may affect the functionality of certain features of the website.

5. DATA SECURITY AND STORAGE

5.1. soclosestudio implements technical and organizational measures to protect personal data from unauthorized access, loss, or destruction.

5.2. Data retention period. Order data is stored for 3 years (in accordance with accounting requirements). Account data is stored until the user deletes the account. Marketing data (email, cookies) is stored until consent is withdrawn or for a maximum of 2 years.

6. USER RIGHTS

The user has the right to:

Receive confirmation of the processing of personal data

You have the right to request access to, correction, or deletion of your personal data. The request is submitted in electronic form to soclosestudio13@ukr.net.Ми. We undertake to consider your request and respond within 30 calendar days.

Object to processing for marketing purposes

Contact the Site Administration with any questions regarding data processing

7. CHANGES TO THE POLICY

The Administration reserves the right to update this Privacy Policy. Changes take effect from the moment they are published on the website. If changes are made to this Policy, we will notify you by posting the new version on the website. If you disagree with the update, you must stop using the website and send a request to delete your data.

If you have any complaints regarding the processing of personal data, you have the right to contact: The Ukrainian Parliament Commissioner for Human Rights (Ombudsman) [official website: https://ombudsman.gov.ua/].

8. CONTACTS

If you have any questions about this Policy, please email soclosestudio13@ukr.net or call our management and support service at +38(093)-702-63-69.